One of the in­sur­ance in­dus­try’s main suc­cess fac­tors – a com­pe­tent work­force

Context28 May 2021

The pronounced technical and practical competence of its workforce considerably enhances the insurance industry’s reputation. Systematic, nationwide basic and advanced trainings make for attractive employment conditions.

Commitment to qualified young talent

The insurance industry is committed to dual vocational training and recruits its own junior staff. The multimedia platform "" introduces young graduates to the attractive world of insurance.

As a committed education sector, the industry trains its own future specialists. With around 2000 apprenticeships, it makes an important contribution to the promotion of the next generation. Together with the Confederation and the cantons, the Vocational Training Association of the Insurance Industry (VBV) assumes responsibility for the insurance sector as an organisation of the world of work.

Digitisation requires new skills

Insurance companies are among the high-tech exponents of the tertiary sector. Insurance specialists therefore have to meet high professional standards. Both basic and further training are required to transfer complex professional knowledge. Core and occupational skills have to adapt to continuously changing requirements triggered by ongoing digitisation. New job profiles emerge, new qualifications are needed. For these reasons, the SIA works to promote future-oriented qualifications and closely cooperates with researchers, education provides and its members. With the study "Skills of the Future", the SIA together with its member companies has determined which skills employees in the insurance industry will need in the future.

Commitment to quality of advice and lifelong learning

The Swiss insurance industry has maintained the Cicero industry register since 2015. Cicero stands for "Certified Insurance Competence". Cicero is the seal of quality for advisors who continuously develop their competences. In this way, Cicero contributes to increasing the quality of insurance advice. Insurance intermediaries are often career changers and need comprehensive training for their new professional qualification. Cicero members must have successfully completed the professional qualification "insurance intermediary VBV" (or an equivalent insurance qualification) and regularly undergo further training. Within each two-year period, they must acquire 60 continuing education credits. This corresponds to three to four days of further training per year. The individual insurance companies and inter-company training providers ensure that a comprehensive and up-to-date range of training is available in the relevant topics. For Cicero, only training courses that meet a defined quality standard count.